Provider Alert! Reminder: Electronic Visit Verification (EVV) Data Access and Conversion

Provider Alert!

Provider Alert! Reminder: Electronic Visit Verification (EVV) Data Access and Conversion

Date: November 2, 2023

Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers

Call to action:

Texas Children’s Health Plan (TCHP) would like to remind program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers transitioning to the new state-funded EVV vendor, HHAeXchange about data access and conversion.

All visit transactions in the EVV Aggregator will continue to be available and accessible for program providers, FMSAs, and CDS employers. As part of the data conversion process, one year of historical accepted visit transactions will be available in HHAeXchange. This will be based on the data available in the EVV Aggregator.

For visit dates within the 95-day visit maintenance window, program providers, FMSAs, and CDS employers should refer to the EVV Portal and perform visit maintenance in their legacy vendor system. If program providers, FMSAs and CDS employers rely on specific fields from EVV systems, DataLogic/Vesta and First Data/AuthentiCare, this data may not be available after they are migrated to HHAeXchange.

How this impacts providers:

Data Conversion:

The following data will be transferred from your current EVV systems (AuthentiCare or Vesta) and uploaded to the new HHAeXchange system:

  • Five years of profile data
    • Direct service provider information
    • Member information
    • CDS employer information
    • Service authorization information
  • One year of accepted visit information (from the EVV Aggregator)

Data Availability:

EVV visit data for dates of service September 1, 2019, to present is available in the EVV Portal. Program providers or FMSAs needing access to data prior to September 1, 2019, can email

Program providers and FMSAs are encouraged to download and archive data in their current EVV system that is not being converted as outlined above. Program providers and FMSAs that use the EVV systems or the paid for versions of AuthentiCare or Vesta to store or maintain non-EVV visit data, should take steps now to maintain your non-EVV visit data. Access to the state provided AuthentiCare and Vesta systems will end on December 22, 2023.

Once the data has been reviewed, users should contact HHAeXchange for any issues or concerns with their data. Email HHAeXchange or call 1-833-430-1307.

Next step for Providers: Providers should adhere to the guidance outlined here and complete their visit maintenance before they lose access on December 22, 2023.

If you have any questions, please email Provider Relations at:

For access to all provider alerts,log into: or

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