Provider Alert! Potential Electronic Visit Verification Changes Coming in 2023 

Provider Alert!

Provider Alert! Potential Electronic Visit Verification Changes Coming in 2023 

Date: October 19, 2022

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Expiration date for current EVV vendors: August 31, 2023

Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.

Call to action:  Texas Children’s Health Plan would like to notify providers that Health and Human Service Commission (HHSC) contract for the current Electronic Visit Verification (EVV) vendor systems (AuthentiCare and Vesta EVV) is scheduled to expire on August 31, 2023.

How this impacts providers: Background information is as follows:
On April 26, 2022, HHSC posted a competitive solicitation on the Electronic State Business Daily for EVV System Management Services. Contractor responsibilities will include:

  • Providing and managing a single EVV vendor system
  • Review and approval of provider-operated EVV proprietary systems
  • Coordinating EVV system integration with the EVV aggregator
  • Providing operational and technical support for the functions listed above

Notification of contract award is anticipated in March 2023.HHSC may publish updates about the anticipated award date to the Procurement Forecast on the HHS Procurement Opportunities web page.

Next steps for providers: Providers should share this communication with their staff.

If you have any questions, please email Provider Relations at:

For access to all provider alerts, log into: or

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