Provider Alert! Upcoming Appointment Availability Secret Shoppers
Date: October 2, 2023 Attention: All Providers Effective Date: October 2023 Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers of the appointment availability standards. For your awareness, TCHP will conduct a secret shopper approach and call provider offices on their appointment availability starting this month. The surveys will occur on a quarterly basis going forward and TCHP will determine the providers to call at random. Appointment Availability Standards In 2015, Senate Bill 760 passed, requiring Texas Health and Human...
