Provider Alert! UPDATED Medicaid Re-enrollment Application Assistance is Available
Date: February 22, 2024
Attention: All Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that continued assistance is available to their patients who need help with their Medicaid Reenrollment Application. Providers should encourage patients with Texas Children’s Health Plan coverage to contact us for assistance and support.
How can you help ensure your patients stay covered?
Your continued assistance is crucial to helping your patients maintain coverage so they can access health care. Please ask your patients to:
- Make sure their contact information is up-to-date with HHSC: Patients can visit YourTexasBenefits.com or call 2-1-1, option 2, to update their contact information.
- Submit a completed application before the due date: Patients should look out for their renewal notice from HHSC. It will come to their postal mail or if they have chosen electronic communications, in their email. It’s imperative your patients look out for this packet from HHSC and respond timely so that they don’t lose access to their plan and healthcare.
In-person Application Assistance at provider offices
In-office Application Assistance may be available to providers that are interested in supporting the reenrollment process for their patients, pending availability and office location. To request application assistance in your office from TCHP’s Application Assistance team, please fill out an Application Assistance site request form.
Community in-person Application Assistance is available now for your patients
For your patients who have Texas Children’s Health Plan coverage and are having difficulty completing the renewal process, our Application Assistance team can help. They are available at multiple locations across the Houston area and will guide families through the application process for Medicaid and CHIP. The most current locations and schedule are on our website at texaschildrenshealthplan.org/application-assistance.
Application Assistance opportunities are available at the following locations, as of February 22, 2024*:
| Location | Address | Days | Times |
| Magnolia Multi Service Center | 7037 Capitol St, Houston, TX 77011 | Fridays | 9am – 3pm |
| Southwest Multi Service Center | 6400 High Star Dr, Houston, TX 77074 | Tuesdays | 9am – 2pm |
| Spring Branch Family Development Center | 8575 Pitner Rd, Houston, TX 77080 | Wednesdays | 10am – 2pm |
| Northside Health Center | 8504 Schuller Rd, Houston, TX 77093 | Tuesdays | 9am – 1pm |
| Pearland Family Health Center | 2552 E Broadway St STE 102 Pearland, TX, 77581 | Thursdays | 9am – 3pm |
| MyCHN Silverlake | 9430 Broadway St #120 Pearland, TX, 77584 | Wednesday | 9am – 3pm |
| JD Walker Community Center | 7613A Wade Rd Baytown, TX 77521 | Thursdays | 9am – 3pm |
| Galena Park Resource and Training Center | 1721 16st Galena Park, TX 77547 | Mondays | 9am – 2pm |
| United Way Fort Bend Center | 12300 Parc Crest Dr, Stafford, TX 77477 | Thursdays | 10am – 3pm |
| Buckner Family Hope Center | 4700 Aldine Mail Route Rd, Houston, TX 77039 | Tuesdays | 9am – 2pm |
| BakerRipley Gulfton Sharpstown Campus | 6500 Rookin St. Houston, TX 77074 | Thursdays | 10am – 3pm |
| BakerRipley Pasadena Campus | 720 Fairmont Pkwy, Pasadena, TX 77039 | Thursdays | 10am – 3pm |
| BakerRipley East Aldine Campus | 3000 Aldine Mail Rte Rd, Houston, TX 77039 | Wednesday | 10am – 3pm |
| BakerRipley Houston | 4410 Navigation Blvd, Houston, TX 77011 | Friday | 12pm – 4pm |
| Christ Clinic – Katy | 25722 Kingsland Blvd #111, Katy, TX 77494 | Monday, February 26 | 9am – 3pm Lunch 12p – 1pm |
| One-time events | |||
| The Fellowship Church | 22765 Westheimer Pkwy, Katy, TX 77450 | Thursday, February 22 | 5pm – 8pm |
*Locations are updated constantly. For an up-to-date list, please visit: texaschildrenshealthplan.org/application-assistance
Required documentation
Families should bring the following documents with them to the Application Assistance location.
- Child’s Social Security Number (the actual card is not needed)
- Child’s U.S. Birth Certificate or proof of legal residency status
- Family income within the last 30 days. Physical documentation is required to prove the family’s income. Acceptable documentation includes the following:
- Letter from the employer, check Stubs, Most Recent Income Tax, W-2 Form, and Wage Forms (Self Employment H1049 or Employment Verification H1028).
Other upcoming events:
| Date | Event Name | Location |
| Saturday, March 23, 2024 | Spring into Wellness | 9700 Bissonnet St, Houston, TX 77036 |
| Saturday, April 27, 2024 | Dia del Nino | Church on the Rock, Katy 433 S. Baker Cypress Houston, TX 77094 |
| Saturday, July 20, 2024 | Back to School Beaumont | Coming soon! |
| Saturday, July 27, 2024 | Back to School Harris | Coming soon! |
| Saturday, August 10, 2024 | Back to School NE | Coming soon! |
Next steps for providers: Providers are encouraged to share this communication with their staff and to share the information about Application Assistance with their patients, our members.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org. For access to all Provider Alerts, log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
