Provider Alert! UPDATED Medicaid Re-enrollment Application Assistance is Available

Provider Alert!

Provider Alert! UPDATED Medicaid Re-enrollment Application Assistance is Available

Date: February 22, 2024

Attention: All Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that continued assistance is available to their patients who need help with their Medicaid Reenrollment Application. Providers should encourage patients with Texas Children’s Health Plan coverage to contact us for assistance and support.

How can you help ensure your patients stay covered? 

Your continued assistance is crucial to helping your patients maintain coverage so they can access health care. Please ask your patients to: 

  • Make sure their contact information is up-to-date with HHSC: Patients can visit or call 2-1-1, option 2, to update their contact information. 
  • Submit a completed application before the due date: Patients should look out for their renewal notice from HHSC. It will come to their postal mail or if they have chosen electronic communications, in their email. It’s imperative your patients look out for this packet from HHSC and respond timely so that they don’t lose access to their plan and healthcare.

In-person Application Assistance at provider offices
In-office Application Assistance may be available to providers that are interested in supporting the reenrollment process for their patients, pending availability and office location. To request application assistance in your office from TCHP’s Application Assistance team, please fill out an Application Assistance site request form

Community in-person Application Assistance is available now for your patients
For your patients who have Texas Children’s Health Plan coverage and are having difficulty completing the renewal process, our Application Assistance team can help. They are available at multiple locations across the Houston area and will guide families through the application process for Medicaid and CHIP. The most current locations and schedule are on our website at

Application Assistance opportunities are available at the following locations, as of February 22, 2024*: 

Magnolia Multi Service Center7037 Capitol St, Houston, TX 77011Fridays9am – 3pm
Southwest Multi Service Center 6400 High Star Dr, Houston, TX 77074Tuesdays9am – 2pm
Spring Branch Family Development Center 8575 Pitner Rd, Houston, TX 77080Wednesdays10am – 2pm
Northside Health Center8504 Schuller Rd, Houston, TX 77093Tuesdays9am – 1pm
Pearland Family Health Center  2552 E Broadway St STE 102 Pearland, TX, 77581Thursdays9am – 3pm
MyCHN Silverlake9430 Broadway St #120 Pearland, TX, 77584Wednesday9am – 3pm
JD Walker Community Center7613A Wade Rd Baytown, TX 77521Thursdays9am – 3pm
Galena Park Resource and Training Center1721 16st Galena Park, TX 77547Mondays9am – 2pm
United Way Fort Bend Center12300 Parc Crest Dr, Stafford, TX 77477Thursdays10am – 3pm
Buckner Family Hope Center4700 Aldine Mail Route Rd, Houston, TX 77039Tuesdays9am – 2pm
BakerRipley Gulfton Sharpstown Campus6500 Rookin St. Houston, TX 77074Thursdays10am – 3pm
BakerRipley Pasadena Campus720 Fairmont Pkwy, Pasadena, TX 77039Thursdays10am – 3pm
BakerRipley East Aldine Campus3000 Aldine Mail Rte Rd, Houston, TX 77039Wednesday10am – 3pm
BakerRipley Houston4410 Navigation Blvd, Houston, TX 77011Friday12pm – 4pm
Christ Clinic – Katy25722 Kingsland Blvd #111, Katy, TX 77494Monday, February 269am – 3pm
Lunch 12p – 1pm 
One-time events
The Fellowship Church22765 Westheimer Pkwy, Katy, TX 77450Thursday, February 225pm – 8pm

*Locations are updated constantly. For an up-to-date list, please visit:

Required documentation

Families should bring the following documents with them to the Application Assistance location.

  • Child’s Social Security Number (the actual card is not needed)
  • Child’s U.S. Birth Certificate or proof of legal residency status
  • Family income within the last 30 days. Physical documentation is required to prove the family’s income. Acceptable documentation includes the following:
  • Letter from the employer, check Stubs, Most Recent Income Tax, W-2 Form, and Wage Forms (Self Employment H1049 or Employment Verification H1028).

Other upcoming events:

DateEvent NameLocation
Saturday, March 23, 2024Spring into Wellness9700 Bissonnet St, Houston, TX 77036
Saturday, April 27, 2024Dia del NinoChurch on the Rock, Katy 433 S. Baker Cypress Houston, TX 77094
Saturday, July 20, 2024Back to School BeaumontComing soon!
Saturday, July 27, 2024Back to School HarrisComing soon!
Saturday, August 10, 2024Back to School NEComing soon!

Next steps for providers: Providers are encouraged to share this communication with their staff and to share the information about Application Assistance with their patients, our members.  

If you have any questions, please email Provider Relations at  For access to all Provider Alerts, log into: or

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