Provider Alert! Important Dates: Complete EVV Visit Maintenance and Submit VMURs Before Losing Access

Provider Alert!

Provider Alert! Important Dates: Complete EVV Visit Maintenance and Submit VMURs Before Losing Access

Date: December 8, 2023

Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to remind program providers, financial management services agencies (FMSAs) and Consumer Directed Services (CDS) employers who are transitioning to HHAeXchange, are responsible for completing all required visit maintenance, including Visit Maintenance Unlock Requests (VMURs), in their current EVV vendor system, DataLogic/Vesta or First Data/AuthentiCare by Dec. 22, 2023.

Any visits for dates of service on or after the program providers, FMSAs, or CDS employers’ go-live date with HHAeXchange will be captured and maintained in the HHAeXchange system.

Key Details:

Submit VMURs by December 11

EVV users must submit their VMURs by Dec. 11, 2023. A VMUR allows program providers, FMSAs and CDS employers the opportunity to correct data element(s) on an EVV visit transaction(s) after the visit maintenance time frame of 95 days (from the date of service delivery) has expired.

Reminder To Complete Visit Maintenance by December 22

DataLogic/Vesta and First Data/AuthentiCare will be available for visit maintenance until Dec. 22, 2023. Therefore, program providers, FMSAs and CDS employers are encouraged to immediately start working on visit maintenance for manual, pending, or rejected visit(s) before they lose access.

Completing Visit Maintenance after December 22 for Visits prior to Go-Live Date with HHAeXchange

A notice with instructions on how to complete visit maintenance after Dec. 22, 2023, for visits originally captured in the Vesta and AuthentiCare systems, will be sent out later this month.


Next steps for providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at:

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