Provider Alert! Revised EVV Policy Handbook Now Available

Provider Alert!

Provider Alert! Revised EVV Policy Handbook Now Available

Date: November 15, 2021

Attention: Financial Management Services Agencies (FMSA) and Consumer Directed Services (CDS) Employers

Effective Date: November 1, 2021

Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.

Call to action: Revisions to the Electronic Visit Verification Policy Handbook published Nov. 1. The handbook includes EVV standards and policy requirements for:

  • Program providers
  • Financial Management Services Agencies
  • Consumer Directed Services employers
  • Payers such as HHSC and managed care organizations

How this impacts providers: The revised Policy Handbook replaces the individual policy files that were on the HHSC EVV webpage.

Next steps for providers: No action required.

If you have any questions, please email Provider Network Management at:

For access to all provider alerts, log into: or

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