Provider Alert! Online Authorization Platform is Able to Accept Additional Clinical Information
Date: April 8, 2021
Attention: All Providers
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: Texas Children’s Health Plan (TCHP) would like to inform network providers that utilize our online authorization platform; Health Trio that this platform is now accepting additional clinical information once a prior authorization request is sent. Please click here for the steps to add clinical information to an existing prior authorization request. With the edit function, providers will be able to update their contact information as well as add additional documentation.
How this impacts providers: A reminder about sending authorization requests via Health Trio:
- Submit the full name for both the requesting and servicing providers
Prior Authorization Fax Lines
- Medical Services Fax Line – 832-825-8760 or Toll-Free 1-844-473-6860
- Behavioral Health Services Fax Line – 832-825-8767 or Toll-Free 1-844-291-7505
- LTSS and Private duty Nursing Fax Line – 346-232-4757 or Toll-Free 1-844-248-1567
Next steps for providers: Providers should notify their staff of this communication.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.
For access to all provider alerts, log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
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