Provider Alert! Prior Authorization Requirements for Incontinence Supplies

Provider Alert!

Provider Alert! Prior Authorization Requirements for Incontinence Supplies

Date: March 15, 2021

Attention: All Providers

Effective Date: December 22, 2020

Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event. 

Call to action: Texas Children’s Health Plan (TCHP) would like to inform network providers of the prior authorization requirements for incontinence supplies.  

How this impacts providers: Incontinence supplies (diapers, wipes, and under pads) may be considered for members age 3 and younger and with a medical condition that results in increased urine or stool output beyond what is typical for this age group, including but not limited to: 

  • Short bowel syndrome, Chron’s disease, Celiac disease, Diabetes insipidus, Radiation enteritis, or certain metabolic conditions. 
  • Quantity limitations per TMPPM apply to this age group: diapers (240 per month), wipes (2 boxes per month), and underpads (120 per month). 
  • Wipes are for members receiving diapers/briefs/pull-ons and under pads are for members receiving diapers/briefs/pull-ons/liners/urine or bowel collection devices. 
  • Gloves used to change diapers and briefs are not considered medically necessary unless the member has skin breakdown or a documented disease that can be transmitted through urine or stool. 
  • For all ages, prior authorization is required over the limit requests: diapers (240 per month), wipes (2 boxes per month), and under pads (120 per month). 

Next steps for providers: Providers should share this prior authorization guidance with their staff.  

If you have any questions, please email Provider Network Management at: 

For access to all provider alerts, log into: or 


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