Monthly Archives - March 2024

Provider Alert!
07Mar

Provider Alert! EVV Claims Matching Resumes April 1, 2024; Unmatched EVV Claims will Deny for Payment

Date: March 7, 2024 Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers Effective Date: April 1, 2024 Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know that Texas Health and Human Services Commission (HHSC) implemented a claim matching bypass on February 1, 2024 – for Electronic Visit Verification (EVV) claims with dates of service from January 1 through March 31 – to be paid without a matching EVV visit. EVV claims matching for all services required to use...

By Provider Alert, Specialists, , , 0 CommentsRead more...
Provider Alert!
04Mar

Provider Alert! Updates to HHAeXchange Training Resources

Date: March 4, 2024 Attention: EVV Program Providers and FMSAs Call to action: Texas Children’s Health Plan (TCHP) would like to make providers aware that HHAeXchange has updated its training resources available for Electronic Visit Verification (EVV) program providers and financial management services agencies (FMSAs) that use the HHAeXchange Portal as their EVV system. How this impacts providers: The updated training resources, located on the HHAeXchange webpage, include: HHAX Provider Portal FAQs (PDF) HHAX EVV Aggregation Transaction Manager Rule Holds and Resolutions (PDF) Next step for...

By Office Managers, Provider Alert, Specialists, , 0 CommentsRead more...
Provider Alert!
04Mar

Provider Alert! Important Information for Checks Dated February 27, 2024

Date: March 4, 2024 Attention: All Providers Call to action: As noted in our Provider Alert dated February 26, 2024, Texas Children’s Health Plan (TCHP) has activated an alternative payment process that will be in effect until Optum’s Change Healthcare process is restored.  The referenced alert is available here. How this impacts providers: Errors have been identified in the checks dated and mailed February 27, 2024. Please do not deposit these checks and destroy them when received. Checks dated February 27, 2024 have...

By OB/GYNs, Office Managers, Pharmacy, Primary Care Providers, Provider Alert, Specialists, 0 CommentsRead more...
Provider Alert!
01Mar

Provider Alert! Texas Children’s® Link, Online Provider Portal Claim Submission Guidance

Date: March 1, 2024 Attention: All Providers Call to action: In response to Optum’s recent Change Healthcare network interruption, Texas Children’s Health Plan (TCHP) would like to provide details on the claim submission methods currently available. Where can providers submit claims: The most efficient option is submitting claims and appeals through Texas Children's® Link, our provider portal https://epiccarelink.texaschildrens.org/ The batch claim submission process is available on the portal, where 837 files can be uploaded directly onto Texas Children's® Link. To access this from Texas Children's® Link,...

By OB/GYNs, Office Managers, Pharmacy, Primary Care Providers, Provider Alert, Specialists, , , 0 CommentsRead more...