Provider Alert! Important Information for Checks Dated February 27, 2024
Date: March 4, 2024
Attention: All Providers
Call to action: As noted in our Provider Alert dated February 26, 2024, Texas Children’s Health Plan (TCHP) has activated an alternative payment process that will be in effect until Optum’s Change Healthcare process is restored. The referenced alert is available here.
How this impacts providers: Errors have been identified in the checks dated and mailed February 27, 2024. Please do not deposit these checks and destroy them when received. Checks dated February 27, 2024 have been voided and corrected checks will be reissued and mailed on Monday March 4, 2024.
Please note, only checks dated February 27, 2024 have been voided. All other checks from Texas Children’s have been validated and can be deposited.
Next step for Providers: Providers should follow the instructions outlined here regarding checks dated February 27, 2024 and be on the lookout for reissued checks coming soon.
If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.
For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
