Provider Alert! Educational Video and Infographics Now Available to Providers: Telemedicine and Telehealth Delivery of Behavioral Health Medicaid Benefits

Date: February 13, 2024

Attention: Primary Care Providers (PCP), Family Medicine, and OBs acting as a PCP

Video available beginning: February 2, 2024

Call to action: Texas Children’s Health Plan (TCHP) would like to make providers aware that Health and Human Services (HHSC) has created an educational video that is posted on the Texas Medicaid & Healthcare Partnership’s (TMHP’s) YouTube channel and Learning Management System (LMS). Additionally, HHSC created two infographics outlining the changes that are also posted to Texas Medicaid and Healthcare Partnership (TMHP’s) LMS. This training is enduring, meaning it currently does not have an end date. The video and infographics and available beginning February 2, 2024.

Background: As mandated by Texas House Bill 4, 87th Legislature, Regular Session, 2021, the Texas Health and Human Services Commission implemented changes to the permanent delivery of some of the behavioral health Medicaid benefits by synchronous audiovisual or synchronous telephone (audio-only) technology, effective September 1, 2022.

Accessibility details:

• An educational video and infographics are available to providers as of February 2, 2024 via the TMHP YouTube channel and Learning Management System (LMS).
• Providers must have a username and password to access training in the LMS. To get a username and password, providers must create an account by completing the New User Registration form on the LMS homepage.
• New LMS users can access materials and take courses immediately after they register. Providers can always access computer-based training and additional training materials on the LMS.

Resources: For information about telemedicine/telehealth delivery of a Texas Medicaid behavioral health benefit, refer to the appropriate handbook in the Texas Medicaid Provider Procedures Manual (TMPPM).

Next step for Providers: Applicable providers should access the telemedicine and telehealth training on the available platforms: YouTube channel and Learning Management System (LMS).

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts, log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.