Provider Alert! EVV Reminder: Program Providers and FMSAs Must Download Visit Data by December 22

Provider Alert!

Provider Alert! EVV Reminder: Program Providers and FMSAs Must Download Visit Data by December 22

Date: December 18, 2023

Attention: Program Providers and FMSA Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to remind program providers and financial management services agencies (FMSAs) transitioning to HHAeXchange and who have visits in Vesta or AuthentiCare, that have not been successfully submitted to the EVV Aggregator, should download a copy of their visit data by December 22. The downloaded visit data can be used to support future Visit Maintenance Unlock Requests (VMURs).

Data Availability

Access to the state provided EVV vendor systems, DataLogic/Vesta and First Data/AuthentiCare, will end on December 22.

Program providers and FMSAs are encouraged to download and archive data in their current EVV systems that is not being converted as outlined below. For program providers and FMSAs that use the EVV systems or the paid for versions of Vesta or AuthentiCare to store or maintain non-EVV visit data, should take steps now to maintain their non-EVV visit data.

  • Once the data has been reviewed, users should contact HHAeXchange for any issues or concerns with their data.

EVV visit data for dates of service September 1, 2019, to present is available in the EVV Portal.

Program providers or FMSAs needing access to data prior to September 1, 2019, can email HHSC EVV.

Data Conversion

The following data will be transferred from your current EVV systems (Vesta or AuthentiCare) and uploaded to the new HHAeXchange system:

  • Five years of profile data
    • Direct service provider information
    • Member information
    • CDS employer information
    • Service authorization information
  • One year of accepted visit information (from the EVV Aggregator)

Visit Maintenance

Those who are live with HHAeXchange must complete their visit maintenance in the Vesta or AuthentiCare systems, by December 22, for visits with dates of service prior to your go-live date. Any visits for dates of service on or after your go-live date with HHAeXchange will be captured and maintained in the HHAeXchange system.

  • A notice with instructions on how to complete visit maintenance after December 22 for visits originally captured in the Vesta and AuthentiCare systems will be sent out later this month.


Next steps for providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at:

For access to all provider alerts,log into: or

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