Provider Alert! Reminder: Discharge Authorizations Fax Line
Date: November 29, 2023
Attention: All Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that the Discharge Authorizations Fax Line is now live. The toll-free number is 866-839-9879. Providers should use this line to send in authorization requests for members who are hospitalized at the time of the request and services or equipment that are necessary for care of the member immediately after discharge. Requests unrelated to discharge needs should not be sent to this number.
Discharge Authorizations Fax Line – Toll-Free 866-839-9879
A reminder about the other fax lines:
- Medical Inpatient Admissions and Discharge Notifications (notification that a member discharged) – 832-825-8462 or Toll-Free 844-663-7071
- Medical Services Fax Line – 832-825-8760 or Toll-Free 1-844-473-6860
- Behavioral Health Services Fax Line – 832-825-8767 or Toll-Free 1-844-291-7505
- LTSS and Private duty Nursing Fax Line – 346-232-4757 or Toll-Free 1-844-248-1567
Prior Authorization Determinations
The Utilization Management department processes service requests in accordance with the clinical immediacy of the requested services.
Authorization | Turnaround Time
Routine | Within 3 business days after receipt of request
Urgent | Within 1 business day after receipt of request
Inpatient | Within 1 business day after receipt of request
Life-threatening conditions | within one hour
Discharge services | within one business day
Next steps for providers: Providers should share this communication with their staff.
Resources:
Prior Authorization Information
If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.
For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
