Provider Alert! HHAeXchange Electronic Visit Verification (EVV) Training Resources Available
Date: November 21, 2023
Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that they can attend HHAeXchange Open Hours webinar sessions to ask questions, see methods demonstrated, or schedule a one-on-one session for additional help and training.
Open Hours Webinar Sessions:
The webinar sessions will be available Monday through Friday until Dec. 1 and do not require registration, so attendees can drop in and out between the selected hours.
Program providers and FMSAs join here.
The webinar sessions will cover the following topics:
- Monday, Wednesday, Friday: 9am – 11am
- Administrative
- Service Provider Management
- Member Management
- Scheduling
- EVV Clock In and Clock Out/EVV Visit Management
- Manual Visit Management
- Call Dashboard
- Tuesdays/Thursdays: 9am – 11am
- Billing
FMSAs, CDS employers, and CDS employees join here.
The webinars will cover the following topics:
- Fridays: 2 – 3pm
- Services Portal
- EVV Clock In and Clock Out/EVV Visit Management
One-On-One Sessions:
EVV users may schedule a one-on-one session with an HHAeXchange expert for additional help and training. Click here to book a one-on-one session.
Additional Information:
- EVV HHAeXchange Town Hall Webinar Q&As (PDF)
- Review TMHPs EVV Known Issues and Resolutions, Volume 1, for frequently occurring issues and resolutions in the HHAeXchange system.
- Review EVV HHAeXchange Town Hall Webinar Q&As (PDF)
- For more information or questions about HHAeXchange training, email HHAeXchange.
Contact: EVVMCO@hhs.texas.gov
Next steps for providers: Providers are encouraged to share this communication with their staff.
If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.
For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
