Provider Alert! UPDATED Medicaid Re-enrollment Application Assistance is Available
Date: October 3, 2023
Attention: All Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that assistance is available to their patients who need help with their Medicaid Reenrollment Application. Providers should encourage patients with Texas Children’s Health Plan coverage to contact us for assistance and support.
In-person application assistance at provider offices
In-office Application Assistance may be available to providers that are interested in supporting the reenrollment process for their patients, pending availability and office location. To request application assistance in your office from TCHP’s Application Assistance team, please fill out an Application Assistance site request form.
Community in-person application assistance is available now for your patients
For your patients who have Texas Children’s Health Plan coverage and are having difficulty completing the renewal process, our Application Assistance team can help. They are available at multiple locations across the Houston area and will guide families through the application process for Medicaid and CHIP. The most current locations and schedule are on our website at texaschildrenshealthplan.org/application-assistance.
Application Assistance opportunities are available at the following locations, as of October 10, 2023*:
| Location Name | Address | Service Days | Times |
| Magnolia Multi Service Center | 7037 Capitol St. HOU, TX 77011 | Fridays | 9am – 3pm |
| Southwest Multi Service Center | 6400 High Star Dr, Houston, TX 77074 | Tuesdays | 9am – 2pm |
| Spring Branch Community Health | 8575 Pitner Rd, Houston, TX 77080 | Wednesdays | 10am – 2pm |
| Northside Health Center | 8504 Schuller Rd. HOU, TX 77093 | 2nd & 4th Tuesday | 9am – 1pm |
| Pearland Family Health Center | 2552 E Broadway St STE 102 Pearland TX, 77581 | Thursdays | 9am – 3pm |
| MyCHN Silverlake | 9430 Broadway St #120 Pearland TX, 77584 | Wednesday | 9am – 3pm |
| Pugh Head Start | 1024 Henke St, Houston TX 77020 | Wednesdays | 9am – 3pm |
| Crosby Community Center | 409 Hare Rd Crosby TX, 77532 | Tuesdays | 9am – 3pm |
| JD Walker Community Center | 7613 Wade Rd Baytown, TX 77521 | Thursdays | 9am – 3pm |
| Galena Park Resource and Training Center | 1721 16st Galena Park, TX 77547 | Mondays | 9am – 2pm |
| Buckner Family Hope Center | 4700 Aldine Mail Route Rd. Houston Tx 77039 | Tuesdays | 9am – 2pm |
| Sam Houston High School | 9400 Irvington Blvd. Houston Tx 77076 | 1st & 3rd Friday | 9am – 2pm |
| Santa Fe Elementary School NEW | 7499 Road 3540, Cleveland, TX 77327 | October 16, 2023 (one-time event) | 10am – 3pm |
*Locations are updated constantly. For an up-to-date list, please visit: texaschildrenshealthplan.org/application-assistance
Required documentation
Families should bring the following documents with them to the application assistance location.
- Child’s Social Security Number (the actual card is not needed)
- Child’s U.S. Birth Certificate or proof of legal residency status
- Family income within the last 30 days. Physical documentation is required to prove the family’s income. Acceptable documentation includes the following:
- Letter from the employer, check Stubs, Most Recent Income Tax, W-2 Form, and Wage Forms (Self Employment H1049 or Employment Verification H1028).
Next steps for providers: Providers are encouraged to share this communication with their staff and to share the information about application assistance with their patients, our members.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org. For access to all Provider Alerts, log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
