Provider Alert! UPDATED Medicaid Re-enrollment Application Assistance is Available

Provider Alert!

Provider Alert! UPDATED Medicaid Re-enrollment Application Assistance is Available

Date: October 3, 2023

Attention: All Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that assistance is available to their patients who need help with their Medicaid Reenrollment Application. Providers should encourage patients with Texas Children’s Health Plan coverage to contact us for assistance and support.

In-person application assistance at provider offices
In-office Application Assistance may be available to providers that are interested in supporting the reenrollment process for their patients, pending availability and office location. To request application assistance in your office from TCHP’s Application Assistance team, please fill out an Application Assistance site request form

Community in-person application assistance is available now for your patients
For your patients who have Texas Children’s Health Plan coverage and are having difficulty completing the renewal process, our Application Assistance team can help. They are available at multiple locations across the Houston area and will guide families through the application process for Medicaid and CHIP. The most current locations and schedule are on our website at

Application Assistance opportunities are available at the following locations, as of October 10, 2023*: 

Location NameAddressService DaysTimes
Magnolia Multi Service Center7037 Capitol St. HOU, TX 77011Fridays9am – 3pm
Southwest Multi Service Center 6400 High Star Dr, Houston, TX 77074Tuesdays9am – 2pm
Spring Branch Community Health 8575 Pitner Rd, Houston, TX 77080Wednesdays10am – 2pm
Northside Health Center8504 Schuller Rd. HOU, TX 770932nd & 4th Tuesday9am – 1pm
Pearland Family Health Center2552 E Broadway St STE 102 Pearland TX, 77581Thursdays9am – 3pm
MyCHN Silverlake9430 Broadway St #120 Pearland TX, 77584Wednesday9am – 3pm
Pugh Head Start1024 Henke St, Houston TX 77020Wednesdays9am – 3pm
Crosby Community Center409 Hare Rd Crosby TX, 77532Tuesdays9am – 3pm
JD Walker Community Center7613 Wade Rd Baytown, TX 77521Thursdays9am – 3pm
Galena Park Resource and Training Center1721 16st Galena Park, TX 77547Mondays9am – 2pm
Buckner Family Hope Center4700 Aldine Mail Route Rd. Houston Tx 77039Tuesdays9am – 2pm
Sam Houston High School9400 Irvington Blvd. Houston Tx 770761st & 3rd  Friday9am – 2pm
Santa Fe Elementary School NEW7499 Road 3540, Cleveland, TX 77327October 16, 2023 (one-time event)10am – 3pm

*Locations are updated constantly. For an up-to-date list, please visit:

Required documentation

Families should bring the following documents with them to the application assistance location.

  • Child’s Social Security Number (the actual card is not needed)
  • Child’s U.S. Birth Certificate or proof of legal residency status
  • Family income within the last 30 days. Physical documentation is required to prove the family’s income. Acceptable documentation includes the following:
  • Letter from the employer, check Stubs, Most Recent Income Tax, W-2 Form, and Wage Forms (Self Employment H1049 or Employment Verification H1028).

Next steps for providers: Providers are encouraged to share this communication with their staff and to share the information about application assistance with their patients, our members.  

If you have any questions, please email Provider Relations at  For access to all Provider Alerts, log into: or

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