Provider Alert! New EVV Vendor System HHAeXchange Launching October 1, 2023

Provider Alert!

Provider Alert! New EVV Vendor System HHAeXchange Launching October 1, 2023

Date: May 11, 2023

Attention: All Providers

Effective Date: October 1, 2023

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that a new single state funded Electronic Visit Verification (EVV) vendor system, HHAeXchange, is launching October 1, 2023.

On April 26, 2022, the Texas Health and Human Services Commission (HHSC) posted a solicitation for EVV System Management Services. Through a competitive selection process, HHSC has selected Accenture State Healthcare Services LLC.

How this impacts providers: Accenture will continue to be known as the Texas Medicaid & Healthcare Partnership (TMHP) for this contract. Accenture is partnering with HHAeXchange to provide a new, single EVV vendor system.

Accenture’s responsibilities will include:

  • Providing and managing the new, single, state-funded EVV vendor system provided by HHAeXchange. 
  • Reviewing and approving EVV proprietary systems.
  • Coordinating EVV system integration with the EVV Aggregator.
  • Providing operational and technical support for the functions listed above.

Next steps for providers: Users of the current EVV vendor systems (DataLogic/Vesta or First Data/AuthentiCare) must transition to HHAeXchange or receive approval as an EVV Proprietary System Operator by October 1, 2023.

Providers are encouraged to share this communication with their staff.


If you have any questions, please email Provider Network Management at:

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