Provider Alert! Vesta Windows Ends Aug. 31, 2022

Provider Alert!

Provider Alert! Vesta Windows Ends Aug. 31, 2022

Date: June 10, 2022

Attention: All Providers

Effective Date: August 31, 2022

Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated with the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.

Call to action: Texas Children’s Health Plan (TCHP) would like to notify program providers, Financial Management Services Agencies, and Consumer Directed Services employers using DataLogic Vesta Windows that they must start upgrading to Vesta Web. Due to Microsoft ending its technical support that Vesta Windows needs, DataLogic will stop using Vesta Windows beginning Sept. 1, 2022.

This applies to:

  • Electronic Visit Verification Only.
  • Third-Party Interface.
  • Vesta Complete.

How this impacts providers: Program providers, FMSAs and CDS employers using DataLogic Vesta Windows must:

  1. Email the Vesta Web Upgrade inbox to receive Vesta Web Upgrade information.
  2. Complete Vesta Web training.
  3. Review the Vesta Web Transition Guide under Publications on the Home tab in Vesta Windows.

DataLogic Vesta published the notice, “Update: Vesta Windows End of Support Has Changed to August 31, 2022,” that includes more information about this transition.

Click here to view the notice regarding information for DataLogic Vesta Windows users.

Next steps for providers: Providers should start upgrading to Vesta Web and share this information with their staff.

If you have any questions, please email Provider Network Management at:

For access to all provider alerts, log into: or

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