Provider Alert! Online Authorization Platform is Now Operational

Provider Alert!

Provider Alert! Online Authorization Platform is Now Operational

Date: January 13, 2021
Attention: All Providers


Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that utilize our online authorization platform; Health Trio this platform is restored and is now functional and accepting authroizations.
How this impacts providers: A few reminders about sending authorization requests via Health Trio:

  • Submit the full name for both the requesting and servicing providers
  • Currently Health Trio is not able to accept additional clinical information once a request is sent. Additional information must be submitted by fax. You will be informed once this feature is available.

Prior Authorization Fax Lines

  • Medical Services Fax Line – 832-825-8760 or Toll-Free 1-844-473-6860
  • Behavioral Health Services Fax Line – 832-825-8767 or Toll-Free 1-844-291-7505
  • LTSS and Private duty Nursing Fax Line – 346-232-4757 or Toll-Free 1-844-248-1567

Next steps for providers: Providers should notify their staff of this communication.


If you have any questions, please email Provider Network Management at:
For access to all provider alerts, log into: or

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