Provider Alert! Texas Department of State Health Services (DSHS) Laboratory Web Portal
On October 25th, it was reported that the laboratory web portal application for public health experienced unexpected technical difficulties. It is currently not available and as a result, the provider report cards are unavailable at this time. While DSHS Laboratory is actively working on a solution, there is not a date for when the matter will be resolved.
How this impacts providers: Texas Health Step Providers that normally receive results via the Laboratory Web Portal will have the reports mailed to them monthly while the issue is being addressed.
Next steps for providers: If an impacted provider would like to receive their laboratory results via fax instead of by mail the providers should do the following:
• Complete a Submitter Identification Request Form
• Email the completed form to LabInfo@dshs.texas.gov or fax to 512-776-7533.
• For questions or missing reports, providers should email LabInfo@dshs.texas.gov or fax to 512-776-7533.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.
For access to all provider alerts, log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
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